General Terms and Conditions


A contract created on the basis of this document is not filed (it is not accessible afterwards, the conclusion of the contract is proven by the order data), it is created with a legal declaration made with indicative behavior, it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct. If you have any questions about the operation of the webshop or the ordering process, we are available at the contact details provided.

The scope of these GTC covers legal relationships on the Service Provider's website ( and its subdomains. These GTC are continuously available (and can be downloaded and printed at any time) from the following website:


User: Any natural, legal person or organization that uses the services of the Service Provider and enters into a contract with the Service Provider.

Consumer: A User who is a natural person acting outside the scope of his profession, independent occupation or business activity.

Business: A person acting in the scope of his profession, independent occupation or business activity.

Service Provider: A natural or legal person or an organization without legal personality that provides services related to the information society, who provides services to the User and who enters into a contract with the User.


Name of the service provider: Teletrend Kft.
The registered office of the service provider (and also the place of complaint handling): 1118 Budapest, Dayka Gábor utca 32/C.
The service provider's contact information and regularly used electronic mail address for contacting users: [email protected]
Company registration number/registration number of the service provider: 01-09-260147
Tax number of the service provider: 10800399-2-43
Name of registering authority / licensing authority and license number (if any): Fővárosi Törvényszék Cégbírósága (Company Court of the Capital City Court)
The service provider's phone number is +36 20 987 3000
Language of the contract: Hungarian
Name, address, e-mail address of the hosting provider:

Webshop hosting: n-tree Solutions Ticketsysteme gmbh. A-6900 Bregenz Brosswaldengasse 12, [email protected].

Correspondence: Magyar Hosting Company name: Websupport Magyarország Kft. Headquarters: 1132 Budapest, Victor Hugo utca 18-22. Tax number: 25138205-2-41 EU Community tax number: HU25138205, [email protected]



2.1. Questions not regulated in these Terms and Conditions, as well as the interpretation of these Terms and Conditions, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Ptk") and certain issues of electronic commercial services and services related to the information society CVIII of 2001 (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the relevant provisions of Government Decree. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.

2.2. These GTC are effective from October 17, 2022 and will remain in effect until revoked. The Service Provider is entitled to unilaterally amend the General Terms and Conditions (circumstances giving rise to the amendment: change in legislation, business interest, company-related changes). The Service Provider publishes the changes on the website and notifies registered and/or previously purchased Users of the change by e-mail. The amendments do not affect previously concluded contracts, i.e. the amendment has no retroactive effect.

2.3. The service provider reserves all rights regarding the website, any part of it and the content appearing on it, as well as the distribution of the website. The downloading, electronic storage, processing and sale of the contents appearing on the website or any part thereof is prohibited without the written consent of the Service Provider.


3.1. During the registration/purchase, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person.

3.2. The Service Provider shall not be held responsible for any delay or other problem or error that can be traced back to wrongly and/or inaccurately provided data by the User. However, the Service Provider informs the Users that, after consultation with the User and clear identification, the incorrectly entered data can be corrected in the order, so that invoicing and fulfillment are not hindered.

3.3. The Service Provider shall not be held liable for damages resulting from the User forgetting his or her password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).


4.1. The displayed products can be ordered online from the online store. The prices displayed for the products are in HUF, gross prices (so they include the statutory 27% VAT). A maximum of 99 tickets can be purchased during one purchase.

4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products (if possible).

4.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration. 4/2009 on the detailed rules for indicating the sales price and unit price of products, as well as the price of services. (I. 30.) NFGM-SZMM joint decree rules.

4.4. If, despite all the care taken by the Service Provider, an incorrect price appears on the website of the Online Store, or a price of "0" HUF or "1" HUF appears due to a system error, the Service Provider is not obliged to confirm the order at the incorrect price, but has the option of rejecting the offer and can offer confirmation of the correct price, knowing which the User has the right not to accept the modified offer. By wrong price we mean the price at which the entrepreneur does not have the contractual will to conclude the contract. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise.


5.1. A user can start shopping with or without registration, if registered, it is possible to buy as a logged in user.

5.2. User sets the number of the product (ticket) to be purchased.

5.3. The user places the selected products in the basket. The user can view the contents of the basket at any time by clicking on the "basket" icon.

5.4. If you don't want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the "delete - X" icon. To finalize the quantity, the User clicks on the "update cart" icon.

5.5. Payment method:

Online by bank card: The User has the option to pay the total value of the order online by bank card through the secure payment system of the financial service provider used by the Service Provider.

5.6. Convenience fee for online shopping: HUF 150 Ft per ticket.

5.7. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter.

5.8. After entering the data, the User can send his order by clicking the "payment" button.

5.9. With the order, the user acknowledges that 45/2014. (II. 26.) According to § 15 and other conditions (e.g. § 20) of the Government Decree, the payment obligation arises with the order.

5.10. Correction of data entry errors: Before closing the order process, the user can always go back to the previous phase, where he can correct the entered data. In detail: During the order, it is possible to view and modify the contents of the basket, if the basket does not contain the quantity to be ordered, the User can enter the number of the quantity to be ordered in the data entry field in the quantity column, and then press the "update basket" button . If the User wishes to delete the products in the basket, click the "X" "delete" button. During the order, the User always has the opportunity to correct/delete the entered data. The user has the option to request the correction of possible errors by phone or e-mail even after the order has been sent.

5.11. The user will receive a confirmation by e-mail after sending the order. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received on time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full, the User is unable to receive messages.


6.1. Orders are processed continuously. The service provider's customer service will always confirm electronically when it can fulfill your order.

6.2. General delivery deadline, within 1 hour of the conclusion of the contract (immediate delivery).

6.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.

6.4. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.

6.5. In case of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.

6.6. The User is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider refused to perform the contract; obsession
b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed at the specified performance time - and not at any other time.

6.7. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User of this immediately, and to refund the amount paid by the User without delay, and the Service Provider is also obliged to ensure that the User enforces the other statutory remedies in case of faulty performance. rights.


7.1. The user has the right of withdrawal within 14 days for tickets purchased online and not yet used, which can be initiated by sending an email to [email protected]. In the event of a legitimate refund request, the Service Provider will refund the price of the ticket with the exception of the convenience fee and invalidate the ticket(s) sent.

7.2. Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulations of the Government Decree, the Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.

7.3. The consumer may also not exercise his right of withdrawal
the. in the case of a contract for the provision of services, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer acknowledged that he loses his right of termination after the completion of the service as a whole;
- with regard to a product or service, the price or fee of which depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the deadline for exercising the right of withdrawal;
- regarding a perishable product or a product that retains its quality for a short time;
- in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
- with regard to digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the consumer, and at the same time as this consent the consumer has declared that he/she will lose his right of withdrawal after the start of performance (e.g. trainings, courses, etc.)

7.4. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree is available here.

7.5. Directive 2011/83/EU of the European Parliament and of the Council is available here.


Defective performance
The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.
In a contract between a consumer and a business, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is null and void.
Multiple warranty rights are only available to Users who qualify as consumers according to the Civil Code.
User who is a business: a person who acts in the scope of his profession, independent occupation or business activity.
Accessories warranty

8.1. In what cases can the User exercise his accessory warranty right?
In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

8.2. What rights does the User have based on his accessory warranty claim?
The User may - at his or her choice - make use of the following accessory warranty claims: he or she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not, or could not, request the repair or replacement, you can request a proportionate reduction of the compensation - as a last resort - you can also withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company provided a reason for it.
The consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportionate delivery of compensation or to terminate the sales contract if
a) the company did not carry out the repair or replacement, or did it, but did not carry out partial or complete decommissioning and re-commissioning, or refused to make the goods conform to the contract;
b) a repeated performance error occurred, despite the fact that the company attempted to make the goods conform to the contract;
c) the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract; obsession
d) the business did not undertake to make the goods conform to the contract, or it is obvious from the circumstances that the business will not make the goods conform to the contract within a reasonable period of time or without significant damage to the consumer's interests.
If the consumer wishes to terminate the sales contract citing faulty performance, the company bears the burden of proving that the fault is insignificant.
The consumer is entitled to withhold the remaining part of the purchase price - depending on the severity of the breach of contract - in whole or in part, until the company fulfills its obligations related to the conformity of the performance with the contract and defective performance.
The reasonable deadline for repairing or replacing the goods shall be counted from the time when the consumer notified the company of the defect.
The consumer must make the goods available to the company in order to complete the repair or replacement.
The company must ensure the return of the exchanged goods at its own expense. If the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became detectable - then the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods placing or bearing the costs of removal or commissioning.
Delivery of compensation is proportionate if its amount is equal to the difference between the value of the goods owed to the consumer in the case of contractual performance and the value of the goods actually received by the consumer.
The consumer's right to terminate the sales contract can be exercised with a legal statement addressed to the company expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them may terminate it if the consumer cannot reasonably be expected to keep only goods that conform to the contract.
If the consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then
a) the consumer must return the affected person to the enterprise at the expense of the enterprise goods; and
b) the company must immediately reimburse the consumer the purchase price paid for the goods concerned, as soon as it has received the goods or the certificate supporting the return of the goods.

8.3. What is the time limit for the User to assert his accessory warranty claim?
The user (if he is considered a consumer) is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year statute of limitations (1 year in the case of a business or used products) from the completion of the contract. (In the case of products with an expiration date, the accessory warranty can be enforced until the end of the expiration date).
If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or digital services over a specified period of time, the company is liable for a defect in the goods related to digital content or digital service, if the defect
a) in the case of continuous service of a duration not exceeding two years, within two years from the delivery of the goods; obsession
b) in the case of continuous service lasting more than two years, during the entire duration of continuous service
occurs or becomes recognizable.

8.4. Who can you enforce your accessory warranty claim against?
The User can enforce his accessories warranty claim against the Service Provider.

8.5. What other conditions are there for asserting your accessory warranty rights (if the User is considered a consumer)?
Within 1 year from the date of completion, there is no other condition for validating the warranty claim for accessories other than reporting the error, if the User proves that the product or service was provided by the company operating the website. However, after 1 year from the date of performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.
Product warranty

8.6. In what cases can the User exercise his product warranty right?
In the event of a defect in a movable object (product), the User may - at his or her choice - enforce a warranty claim for accessories or a product warranty.

8.7. What rights does the User have based on his product warranty claim?
As a product warranty claim, the User may only request the repair or replacement of the defective product.

8.8. In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

8.9. In what time frame can the User enforce his product warranty claim?
The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

8.10. Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.

8.11. In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
– the product was not manufactured or marketed as part of its business activities, or
- the defect was not recognizable according to the state of science and technology at the time of placing it on the market or
- the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

8.12. The service provider is not liable for damages caused by faulty or negligent handling after the risk of damage has passed, excessive use, impacts other than those specified, or other improper use of the products.


9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer.

9.2. It is the consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).

9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).

9.4. The Service Provider is obliged to take a record of the consumer's reported warranty or guarantee claim.

9.5. A copy of the protocol must be made available to the consumer immediately and in a verifiable manner.

9.6. If the Service Provider is unable to make a statement on the fulfillment of the consumer's warranty or guarantee claim when reporting it, it must notify the consumer of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within five working days, in a verifiable manner.

9.7. The Service Provider is obliged to keep the protocol for three years from the date of its recording and to present it at the request of the inspection authority.

9.8. The Service Provider must endeavor to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider must inform the consumer of the expected duration of the repair or replacement. In case of the consumer's prior consent, the information is provided electronically or in another way suitable for proof of receipt by the consumer.


10.1. The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.

10.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.

10.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right cannot be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the Regulations on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.

10.4. The Service Provider and the User try to settle their disputes amicably.

10.5. The parties confirm that the Service Provider's webshop operates in Hungary and that its maintenance is also carried out here. Since the site can also be visited from other countries, users expressly acknowledge that Hungarian law is the governing law in the relationship between the user and the Service Provider. If the user is a consumer, Pp. Based on Section 26 (1), the court of the defendant's (consumer's) domestic residence has exclusive jurisdiction in disputes arising from this contract against the consumer.

10.6. The Service Provider does not apply different general access conditions regarding access to the products in the webshop for reasons related to the User's nationality, place of residence or place of establishment.

10.7. The Service Provider does not - with regard to the payment methods it accepts - apply different conditions to the payment operation for reasons related to the User's nationality, place of residence or place of establishment, the place of account management of the payment account, the place of establishment of the payment service provider or the place of issue of the cash-substitute payment instrument within the EU. .

10.8. The service provider complies with the 2006/2004/EC and (EU) 2017/2394 regulations on taking action against unjustified territory-based content restrictions and other forms of discrimination based on the customer's nationality, place of residence or place of establishment, as well as 2009/22 /REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL amending the EC directive.


11.1. The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User still has any complaints regarding the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.

11.2. The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer.

11.3. The Service will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The minutes of the complaint and the copy of the response are kept by the Service Provider for 3 years and presented to the inspection authorities upon their request.

11.4. We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:

11.5. The Consumer can file a complaint with the consumer protection authority:
The Fgytv. 45/A. § (1)-(3), as well as 387/2016 on the appointment of the consumer protection authority. (XII. 2.) Based on government decree, the government office acts as the general consumer protection authority:

11.6. In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Telephone number: (72) 507-154; (20) 283-3422
Fax number: (72) 507-152
President: Dr. Ferenc Bércesi
Website address: 
E-mail address: [email protected]; [email protected]

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4. Mailing address: 6001 Kecskemét Pf. 228.
Telephone number: (76) 501-525; (76) 501-532; (70) 702-8403
Fax number: (76) 501-538
President: Dr. Zsuzsanna Horváth
Website address: 
E-mail address: [email protected]

Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Telephone number: (66) 324-976
Fax number: (66) 324-976
President: Dr. László Bagdi
Website address: 
E-mail address: [email protected]

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: (46) 501-091 (new cases); 501-871 (pending cases)
President: Dr. Péter Tulipán
Website address:
E-mail address: [email protected]

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number: (1) 488-2131
Fax number: (1) 488-2186
President: Dr. Éva Veronika Inzelt
Website address: 
E-mail address: [email protected]

Csongrád-Csanád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: (62) 554-250/118 ext
Fax number: (62) 426-149
President: Dr. Károly Horváth
Website address:
E-mail address: [email protected]

Fejér County Conciliation Board
Address: Hosszúséta tér 4-6, 8000 Székesfehérvár.
Telephone number: (22) 510-310
Fax number: (22) 510-312
President: Dr. József Vári Kovács
Website address: 
E-mail address: [email protected]; [email protected]

Győr-Moson-Sopron County Conciliation Board
Address: Szent István út 10/a, 9021 Győr.
Telephone number: (96) 520-217 President: Dr. Beáta Bagoly
Website address:
E-mail address: [email protected]

Hajdú-Bihar County Conciliation Board
Headquarters: 4025 Debrecen, Petőfi tér 10.
Place of administration: 4025 Debrecen Vörösmarty u. 13-15.
Telephone number: (52) 500-710; (52) 500-745
Fax number: (52) 500-720
President: Dr. Zsolt Hajnal
Website address:
E-mail address: [email protected]

Heves County Conciliation Board
Mailing address: 3300 Eger, Pf. 440.
Customer service: 3300 Eger, Hadnagy u. 6th ground floor
Telephone number: (36) 416-660/105 ext
Fax number: (36) 323-615
President: Dr. István Gondos
Website address: 
E-mail address: [email protected]

Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floor
Telephone number: (20) 373-2570
Fax number: (56) 370-005
President: Dr. Lajkóné dr. Laugh Judith
Website address:
E-mail address: [email protected]

Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: (34) 513-010
Fax number: (34) 316-259
President: Dr. Gabriella Bures
Website address: 
E-mail address: [email protected]

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány u. 9/a
Phone number: (32) 520-860
Fax number: (32) 520-862
President: Dr. Erik Pongó
Website address: 
E-mail address: [email protected]

Pest County Conciliation Board
Headquarters: 1119 Budapest, Etele út 59-61. II. floor 240.
Mailing address: 1364 Budapest, Pf.: 81
Telephone number: (1)-269-0703
Fax number: (1)- 269-0703
President: Dr. Pál Koncz
Website address: ; 
E-mail address: [email protected]

Somogy County Conciliation Board
Address: Anna utca 6, 7400 Kaposvár.
Telephone number: (82) 501-000
Fax number: (82) 501-046
President: Dr. Imre Csapláros
Website address:
E-mail address: [email protected]

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: (42) 420-180
Fax number: (42) 420-180
President: Dr. Görömbeiné Katalin Balmaz
Website address: 
E-mail address: [email protected]

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Telephone number: (74) 411-661; (30) 664-2130
Fax number: (74) 411-456
President: Gréta Mónus
Website address:
E-mail address: [email protected][email protected] 

Vas County Conciliation Board
Customer service: 9700 Szombathely, Rákóczi Ferenc u. 23.
Telephone number: (94) 312-356; (94) 506-645; (30) 956-6708
Fax number: (94) 316-936
President: Dr. Zoltán Kövesdi
Website address:
E-mail address: [email protected]u

0 Veszprém, Radnóti tér 1.

Telephone number: (88) 814-121; (88) 814-111
Fax number: (88) 412-150
President: Dr. Klára Herjavecz
Website address: 
E-mail address: [email protected]


Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Telephone number: (92) 550-513
Fax number: (92) 550-525
President: Dr. Sándor Molnár
Website address: 
E-mail address: [email protected]

11.7. The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision in the case in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board provides advice on the rights and obligations of the consumer.

11.8. In the case of a cross-border consumer dispute related to an online sales or online service contract - the Fgytv. taking into account the rules of jurisdiction defined in § 20 - the conciliation board operated by all county (capital) chambers of commerce and industry may act.

11.9. In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission's system by clicking here. After that, after logging in, the consumer can submit his complaint via the online website, which has the following address:

11.10. The service provider has an obligation to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

11.11. If the consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the consumer has the opportunity to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:
•    the trial court;
•    the name, place of residence and legal position of the parties and the representatives of the parties;
•    by presenting the right to be asserted, the facts on which it is based and their evidence;
•    the data from which the jurisdiction and competence of the court can be established;
•    a firm request for a court decision.
The document or a copy of the document whose content is referred to as evidence must be attached to the statement of claim.


12.1. Since, as a website, is considered a copyrighted work, it is prohibited to download (duplicate), re-transmit to the public, use in any other way, or store electronically the contents appearing on the website or any part thereof , processing and sale without the written consent of the Service Provider. At the same time, the user can download the General Terms and Conditions and the data management information without any conditions or restrictions, and can store them in any form.

12.2. Any material from the website and its database can only be taken by referring to the given website, even with written consent.

12.3. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, and its Internet advertising surfaces.

12.4. It is forbidden to adapt or reverse engineer the content of the website or certain parts; establishing user IDs and passwords in an unfair manner; use of any application that can be used to modify or index the website or any part thereof.

12.5. The name is protected by copyright, except for references, it can only be used with the written consent of the Service Provider.

12.6. The User acknowledges that the Service Provider is entitled to a fine in case of use without a license. The amount of the penalty is HUF 60,000 gross per image, and HUF 20,000 gross per word. The user acknowledges that this penalty clause is not excessive, and browses the site with this in mind. In the event of a copyright infringement, the Service Provider applies a notarial certification, the amount of which is also charged to the infringing user.


The website's data management information is available on the following page:


Budapest, October 17, 2022.